Every company working with customers needs a team of people that will serve as support whenever these customers are looking for one. But what happens when the company itself needs help with some of the items they are working with?
While some products have personalized support, companies in which employees work with computers in offices will need a managed IT support team to help them when needed. A managed IT support company helps with IT issues, including computer hardware and software.
Choosing the right company to be there for you is essential. Not all IT support companies are the same, and when you’re trying to pick one for your office, you need to know what you’re searching for. We’re here to help you with the issue. Keep reading to discover the six vital points to focus on when choosing the best IT support company.
1. Check the reputation of the company
The first thing to check is the reputation of the company. There are numerous ways to find this – from Google reviews to specialized pages where previous clients will leave their opinion on the internet for everyone to see.
Go through the reviews and see if the company you’re considering enjoys a positive reputation. If you find many reviews and comments highlighting one particular flaw, you will easily realize that this is something that will most likely happen to you too. If you can’t accept this issue, you should look for someone else.
2. Consider if the location plays a role
Some companies need physical access to their systems, but others require only virtual access. If you need a company that will only access your networks through the internet and solves all issues, you don’t need them to come over; thus, you don’t have to worry about where they are located.
On the other hand, if you need them to thoroughly and regularly check the wiring, the hardware of your machines, and other stuff that require physical presence, it is best to look for one nearby.
3. Look for 24/7 assistance
Most IT support companies will work a standard time of eight hours, usually between 9 AM and 5 PM. You want a team of people always there for your business. Look for one that will be there for you non-stop.
Although most are available only during those hours, some will also work extendedly. For example, InsightIT, an IT support company based in Sydney, regularly works from 9 to 5 but also provides a 24/7 option for those who require one. Of course, the terms for collaboration are not the same, but you’ll gain more if you choose the extended option.
4. Mind the experience of the team you’ll be working with
Skills are highly valuable for any job, but experience is something that you can’t learn and you can’t buy with money. An experienced team of IT technicians is always better than those who show you a team of technicians that have a rich educational portfolio.
Always look for a rich portfolio with projects and companies they did business with. These guys are more experienced, and experience is always more valuable than anything else. This stands for every business, and the IT industry is no different.
5. The price always plays a role
Although the best things in life are usually less affordable, you don’t need to pay an astronomical price for the same service. When trying to find the best company to work with, you should find out their value for money.
The most experienced and skilled companies will ask for a higher price, but you should consider if that amount is justified. Paying less is better, but calculate and see if you’re paying the right value for your money. Choose those that offer the best value, not those that are the most affordable.
6. What other benefits and features do they offer?
Aside from tech support, IT companies often offer other features that your company may use and benefit from. Things like consulting, education, and other things are part of their portfolios, so think about using some of these things for a lower price.
If you’re their customer and let them handle the IT support, every other service will come with a discount. It’s great to have one company handling all issues connected with information technologies.
These six points show you how to pick the right company to choose the best managed IT services. Every company needs one, and if your team is constantly growing, you can’t handle the workload with just one or two employees.
Hire the best company based on your needs, and see how things are constantly improving without moving a finger. Let the pros do their jobs and run a happy team that is always taken care of.